What Shipping Methods Are Available?
Most packages are shipped with USPS First Class and include a tracking number.
Do You Ship Internationally?
At this time, we can only ship a few products internationally, such as our best seller Ferret Bubble Backpack.
How Long Will It Take To Get My Package?
Apparel and accessories take 5-7 days to arrive. Backpacks can take up to 15 days to arrive.
Payment
What Payment Methods Are Accepted?
Using Stripe, we accept all major credit cards. We also accept PayPal.
Is Buying On-Line Safe?
Yes! We use Stripe for payments, a Level 1 PCI Service Provider, which is the highest grade of payment processing security.
Orders & Returns
How do I place an Order?
Simply click on the product you’d like to order and hit Add To Cart. You can Checkout right there, or continue to shop, then click on Cart at the top right to Checkout. Make sure to fill out your shipping information accurately.
How Can I Cancel Or Change My Order?
Orders can be cancelled up to 24 hours after an order is placed, simply contact us about your cancellation and make sure to send us your order number.
If you placed your order within the last 24 hours, there’s a chance we can change the address. After that, we will be unable to change it.
Apparel orders cannot be changed or modified once the order is filled.
Do I need an account to place an order?
You don’t need an account to place an order, but having one allows you to keep track of your order history and speeds up the checkout process.
How Do I Track My Order?
Once your order is processed, you will be emailed your tracking number!
Can I Return a Product?
All orders are final, but we stand by our products. If your product comes defective, please contact us so we can help.